What are your processing times?*
Embroidery Kits: 1-3 working days
Greetings Cards: 1-2 working days
*If you need something urgently let us know and we will do our best to help if possible!
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How much does shipping cost?
UK, Isle of Man and Channel Islands*
Standard Shipping: Royal Mail Second Class (delivery aim 2-3 working days)
Orders under £6: £0.90
Orders £6 to £14.99: £2.50
Orders £15 and over: FREE
*We are really sorry but unfortunately due to the new EU product safety rules (GPSR) that came into effect on the 13th December, we are currently unable to ship to Northern Ireland
Royal Mail First Class (next working day delivery aim)
Orders under £6: £1.70
Orders over £6: £1.00
Canada, Australia, New Zealand, Switzerland, Norway, Iceland, Japan and Hong Kong *
Royal Mail International Standard (delivery aim 5-7 working days)
Orders under £35 £6.50
Orders £35 and over FREE
Royal Mail International Tracked (delivery aim 5-7 working days)
Orders under £75 £11.00
Orders £75 and over FREE
*We are really sorry but, due to sudden change in tariffs, scheduled to come into force from Aug 29th, we have sadly had to make the difficult decision to pause the option of delivery to the US. At the moment there is a lot of uncertainty around the costs that recipients will have to pay on receipt of their orders, and also of delivery times as systems adjust to the new rules and we would hate for customers to receive charges that we haven't been able to inform them fully about. We greatly value all the support our US customers have given us over the years and will continue to look at options that may allow us to resume posting again.