We want you to be completely satisfied with your purchase. If you are not satisfied with an item or change your mind within 30 days of receipt, please notify us to initiate the return process. We will be pleased to offer a full refund upon the return of the item, provided it is in the same condition as when it was received.
Steps for Returning an Item:
- Notify Us: Contact us within 30 days of receiving your order to inform us of your intent to return the item.
- Prepare the Item: Ensure the item is in its original condition, including all packaging.
- Ship the Item: Send the item to the address below.
Return Address:
The Hermitage
Percy Terrace
Durham
DH1 4DY
UNITED KINGDOM
Processing Your Refund: We will process your refund within 1-2 working days. The refund will be issued to the original payment method. Please note that postage costs are non-refundable.
Postage Costs: Please be aware that return postage costs are the responsibility of the customer unless the product is faulty or damaged.
After 30 Days: If more than 30 days have passed since you received your order and you have concerns or issues with your purchase, please contact us. We are committed to addressing any problems and will do our best to resolve any issues to your satisfaction.
Thank you for shopping with us. We value your business and strive to provide the best possible service.